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FAQ   &  Policies

The Ins And Outs of How We Do Business

At our cleaning services, we are dedicated to providing top-notch customer service and quality cleaning services. To learn everything you need to know about our services and how we do business, you can read on and find our FAQ and Policies sections. Here, you can find information about how to book a service, payment methods, cancellation policies, and much more. We invite you to browse through our FAQ and Policies sections to get the most out of our services.

  • Why choose LocalClean.Biz for your residential and commercial cleaning needs?
    At LocalClean.Biz, we prioritize customer satisfaction and safety. Our team of experienced and professional cleaners are dedicated to providing you with high-quality, affordable, and reliable cleaning services. We use top notch cleaning products and the latest technology to ensure a thorough and efficient job.
  • What services does LocalClean.Biz offer?
    LocalClean.Biz offers a wide range of cleaning services, including residential and commercial cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, carpet cleaning, window cleaning, and janitorial services. We can also customize a cleaning package to meet your individual needs.
  • How does the booking process work?
    Booking with LocalClean.Biz is easy and convenient. Simply click "Book Now" to set up an appointment.
  • Why choose us for your maid services?
    We offer excellent service because our maids are experienced, trustworthy, and insured.
  • Are your maids friendly towards pets?
    Yes. We love cats and dogs. However, no uncaged exotic animals.
  • What kind of products do you use and are they safe for pets?
    We will use pet safe products to clean your home, or you may provide us with the products you want us to use.
  • How many hours does it take to clean an apartment?
    It depends on the size and scope of work to be done. There is no set time to complete an assignment. We strive to use our time effectively in cleaning your home.
  • What cleaning services do you not offer?
    We try to provide as many options as possible. However, we do not offer the following services: Exterior window cleaning. Removing mold/mildew from walls. Removing animal waste or bio hazardous material. Waxing or cleaning soiled carpets/rugs.
  • Are contracts required for our service?
    No, they are not required but there are advantages to have an agreement in place. Kindly call us to discuss.
  • Are we flexible with our cleaning hours?
    Yes, we can create a schedule for your specific needs. This works best with an agreement in place.
  • Why should I trust
    We vet our cleaning personnel and they are insured and bonded. Paying competitive wages and using experienced cleaners living in the nearby area.
  • Why should I hire your cleaning service for moving-in or moving-out cleaning?
    When you hire Local Clean.Biz, you can trust that you’re getting New York City's premier cleaning experts. You will have peace of mind and a sense of serenity. Having the apartment cleaned is ideal for anyone with pets and/or small children. Tiny objects can be found and removed. Move-in cleaning services saves you time and energy to focus on where everything goes and of course, unpacking! With a clean and sanitized space, you can take a moment to relax. breathe, and be welcomed into your new home.
  • What sets us apart?
    We take pride in helping our clients who are moving by cleaning their residences to their exact standards, and allowing our clients to move into sparkling clean apartments, condos, or homes.
  • What are some tips for move-in cleaning with LocalClean.Biz?
    Moving into a new home can be an exciting but overwhelming experience. To make the transition a little easier, we recommend taking a few simple steps when using LocalClean.Biz for move-in cleaning services. First, make sure to give us a detailed description of your home and the services you require. This will ensure that we have all the information necessary to provide you with the best possible cleaning experience. Secondly, be sure to communicate any special requests or areas of focus you may have. This will help us to better understand your needs and customize our services accordingly. Third, Make sure to declutter and organize all items prior to the cleaners arriving. This will ensure that the cleaners can access all areas quickly and efficiently. Lastly, make sure to give us ample time to complete the job. We understand that timing is important when it comes to move-in cleaning, and we will do our best to accommodate your timeline.
  • What are some move-out tips you suggest?
    At LocalClean.Biz, we understand that moving out can be a stressful process. To make it easier, we recommend a few tips to help you save time and energy: • Start packing as soon as possible: don’t wait until the last minute to start packing. Start a few weeks before the move to make sure that you have enough time to finish. • Create an inventory: create an inventory of all items in each box and label them. This will make it easier to keep track of your belongings when you reach your new destination. • Clean as you go: don’t wait until you are done packing to start cleaning. Start cleaning while you are packing, so that you don’t have to worry about it when you are done. • Don’t forget to clean the appliances: don’t forget to clean the refrigerator, oven, and any other major appliances before you move out. • Hire professional cleaners: if you don’t have the time or energy to clean your space before you move out, consider hiring professional cleaners. At LocalClean.Biz, we offer move out cleaning services to make sure your space is spotless before you leave.

Payments and Cancellation Policy

Payments Accepted

We take credit cards, cash, checks, Apple Pay, and more.

Cancellation Policy

We request 48 hours prior to cancellation of scheduled appointment. Less than 48 hours cancellation or rescheduling will result in a $70 -$100 fee. 24 hours prior to cancellation will result in 50% of the cost of services. 12 hours or less prior to cancellation will result in 100% of the cost of services. 

Satisfaction Guarantee

We intend to provide the best job possible to our clients. Therefore all reasonable complaints will be addressed and resolved by our cleaners.

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